Refund policy
Return & Refund Policy
60-Day Money-Back Guarantee
Every order is covered by a 60-day money-back guarantee. You have 60 days after receiving your item to request a return or refund, for any reason.
Your item does not need to be unused or in its original packaging to be eligible. You will need your order number or proof of purchase.
How to start a return
Email us at contact@getstryde.co with your order number. We will reply with the next steps. If a return shipment is needed, we will send you a return shipping label with instructions on how and where to send your package. Please wait for our instructions before sending anything back: items returned without first contacting us cannot be processed.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
To exchange an item for a different size or a replacement, contact us at contact@getstryde.co. Exchanges are covered by the same 60-day guarantee.
Non-refundable items
Gift cards cannot be returned or refunded.
European Union 14-day cooling-off period
In addition to our 60-day guarantee, if your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
Refunds
Once your return or refund request is approved, you will be refunded automatically to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at contact@getstryde.co.
Questions
You can contact us at any time at contact@getstryde.co.